General Terms and Conditions

3.1. Cancellation policy
If the customer is a consumer, he is entitled to cancel the contract in accordance with the following cancellation policy:
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the date,
a) on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods, if you have ordered one or more goods as part of a single order and the goods or goods are or will be delivered uniformly;
or
b) in which you or a third party named by you, who is not the carrier, has taken possession of the last goods, if you have ordered several goods as part of a single order and the goods are delivered separately;
or
c) in which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last piece, if you have ordered goods that are delivered in several partial shipments or pieces.
If several of the above alternatives apply, the withdrawal period shall not begin until the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods or the last partial shipment or the last item.
To exercise the right to cancel, you must inform us (web_sitetitle], Käthe-Kollwitz-Weg 73, 89081 Ulm, phone: +49 (0) 731 / 40390785, e-mail: service@scalemonkey.com.de) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.
You can also fill out and submit the sample revocation form or another unambiguous declaration electronically on our website: https://scalemonkey.com.de /revocation-form/. If you make use of this option, we will send you a confirmation of receipt of such a revocation without delay (e.g. by e-mail).
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Consequences of revocation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us (ScaleMonkey, Käthe-Kollwitz-Weg 73, 89081 Ulm) immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.
3.2. Exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts
– for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
– for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;
3.3. Expiry of the right of withdrawal
The right of withdrawal expires prematurely for contracts
– for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
– for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.